Warranty and consumer guarantees

JENY products are covered by the consumer guarantees of the Australian Consumer Law (ACL).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What this means

Under the ACL, JENY products must be of acceptable quality, fit for their purpose and match their description, for a period that is reasonable given the product and its price.

If a product has a major failure, you can choose a replacement or a refund. If the problem is not a major failure, it can be repaired, replaced or refunded.

How to make a claim

Contact the installer who supplied your system. They will assess the problem and arrange a repair or replacement. Please keep your invoice as proof of purchase.

If you are unable to resolve a claim with your installer, contact Jen Investing Pty Ltd at sales@jeny.com.au.

More information

The Australian Competition and Consumer Commission explains consumer guarantees at accc.gov.au.