Support
How can we help?
JENY systems are supported through the professional installers who fit them. Choose the option that describes you.
I use a JENY system
Contact your installer
Your installer set up your cameras, recorder and app, and is the fastest way to get help with settings, viewing footage, app access or a camera that isn’t working.
Not sure who installed your system? Check your invoice or the sticker on your recorder.
Find an installerI am an installer
Installer portal
Technical support, firmware and documentation are available to JENY installers through the installer portal.
Warranty and consumer guarantees
JENY products come with the guarantees provided by the Australian Consumer Law. If something goes wrong, contact your installer first, as they can usually resolve it on site.